Refund policy

Updated 5 days ago

We get it - sometimes something just doesn't work for you and you want to return or exchange. As long as your item(s) were either purchased from, gy3.com or our gy3 App, and are still in their original condition, you can return your item back to us!

Extended Christmas Returns Policy

We've extended our usual 30 days returns period to allow returns on any unwanted purchases in the lead up to Christmas.

Purchases made between 1st November 2025 and 1st January 2026 can be returned up until 31st January 2026. Purchases made from 2nd January 2026 onwards will have 30 days to return. See below for any exclusions.

What items can I return?

Any unwanted product must be returned by 31st January 2026 under our extended returns policy. Please see the below for any exceptions to this rule:

• All Underwear & Swimwear can't be returned for hygiene reasons.

• Socks can be returned if they are sealed in their original packaging.

• All bottles are non-returnable due to hygiene reasons.

• Personalised items can't be returned.

• In the US and Canada, items with a final discount of 60% or more are 'Final Sale' and are not eligible for returns, exchanges, refunds, or store credit. These items will be marked 'Final Sale' on the product page and will be clearly visible at checkout.

This does not affect your statutory rights.

To receive a full refund on eligible returns, all items must be returned to us unworn, unused, unwashed and in the same condition you received them. If an item is returned to us damaged, worn, or in an unsuitable condition, we won't be able to give you a refund. All items are inspected on return.

If you purchased items at one of our stores, you must have a valid original receipt or e-receipt. Information relating to returns at our store can be found on our UK Returns Information page.